RICHFIELD,
Ohio – OEConnection’s Customer Care Center has been awarded the
"Certified Center of Excellence" designation for the third consecutive
year, from BenchmarkPortal and the Center for Customer-Driven Quality
at Purdue University.
In addition to being recognized for
three consecutive years, OEConnection has consistently placed in the
top 10 percent of its industry among all call centers evaluated.
OEConnection's
call center was measured on a variety of metrics, including average
speed of answer, percentage of calls satisfactorily handled on the
first call, average length of call, training hours for the staff and
customer satisfaction. In addition, all of OEConnection's Customer Care
Representatives were interviewed regarding their work environment and
the call center's culture and philosophy.
"Receiving this
recognition for the third straight year is a great honor and a tribute
to the dedication and professionalism of our customer care team," said
Charles Rotuno, OEConnection's president and CEO. "It serves as further
validation that we are operating at a high level of performance while
providing our customers with the best service possible."
OEConnection is a leading Online Parts & Service Exchange (OPSX) in
the automotive industry, serving more than 15,000 auto and truck
dealerships, collision repair shops, fleets, tire distributors and
manufacturers. OEConnection products are used more than 5 million times
each month to buy, sell and manage original equipment parts,
facilitating an estimated $12 billion in annual replacement parts
trade.