So Many Cars, So Few Repairs
As we speak to your technician customers at our seminars, one pattern becomes increasingly apparent – the number of cars on the roads today does not translate into the proper number of cars coming into the bays for repairs. more
Planning To Close A Store?
Fortunately with my current company, we’ve not had to close a store. But, in a previous lifetime, we had to close a few stores for a numbers of reasons.
It’s never easy to waltz in and tell the staff that they have a few days... more
A Good Work Ethic Can Be Taught
Folks do not inherently set out to do a bad job. I honestly believe that. However, folks come to our little "parts world" and find that we do not have it as easy as they think. more
Where Do We Go From Here?
By Allen Markowitz and Allan Gerber
We received another call from a jobber in distress looking for some assistance and the vision of a clearer future. Most of the time, we feel that updated training will help most jobbers, mainly in are... more
Still not getting all my emails
In spite of my commitment to email, in the end, it is nothing more than good, old correspondence and by its very nature it "takes two to Tango." more
Parts, Parts and More Parts
Thirty-three years ago, when I started my official career in the automotive business, the number one selling SKU was the FL1-A. more
Using apps to sell parts: Better Notes, More Margin
I get lots of questions from friends and colleagues about the tech gadgets I own. They enthusiastically approach me to share their likes on the latest gadgets they have bought. More times than not, they walk away from these consultations a bit disappoint... more
Go Ahead And Laugh
I’m sure before you ever started to read this column you noticed the photo below first. From time to time during my travels, I see something that, at first glance, is humorous or ironic. If it stays with me long enough, I get out the old pen and j... more