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In The Future, You're Going To Print Automotive Parts
1/15/2013
Yes, one day — and people can already do it to a limited extent — parts stores will be able to print the parts a customer wants. Sound outlandish? It's not. more
Thomas Taylor, the 2012 Counter Professional of the Year
11/5/2012
Thomas Taylor has been named the 2012 Counter Professional of the Year, sponsored by Affinia, WIX and Raybestos chassis. more
A Parts Pro Should Think Like A Beatle
9/6/2012
I’m on the 100-step plan toward becoming a Beatle. No, I’m not going to get a mop-top haircut and learn guitar (actually, I play drums), but I’ve been reading a great business book. It’s called more
Editor's Note: How Do You Know What Your Customers Think?
5/10/2012
Are your drivers asking your customers about service when they're dropping off a hot-shot delivery? asks Counterman Editor Mark Phillips. more
Smiling Might Be The Key
3/9/2012
If you’ve never heard of Tom Peters, you should read some of his stuff. He’s one of those management gurus, and in my mind, one of the very best of them out there. He challenges people to do better and uses common sense to battle the ills t... more
2011's Top Stories In Review
1/18/2012
At the beginning of each year, we review the top stories of the previous year in automotive aftermarket parts distribution. We gauge this by reviewing the most-read stories from our sister e-newsletter, more
Research & Development Are Keys To Success, If Money Is Spent Wisely
11/11/2011
The secret to success for a vibrant automotive aftermarket just may be something you can’t see with the naked eye. How so? During the past 60 days or so, I’ve visited and researched a number of aftermarket manufacturers who ... more
Business Moves Fast (Some Of Them)
9/7/2011
I subscribe to a newsletter by a business that runs auctions. What they auction isn’t important for the purposes of this discussion, but suffice it to say, the prices the items yield can be quite high. The other day, the CEO of the ... more
Have Money. Need Product.
11/12/2012
There's nothing more agonizing than needing or wanting something and you can't have access to it. Here he was, money ready in-hand, eagerly wanting to spend it but not being able to buy what he wanted. more
Make Use Of Research, Information P.A.R.T.S. Offers
9/10/2012
In its 12th year, Counterman’s Professional Automotive Repair Technician Survey, or P.A.R.T.S, is packed with quite a lot of information. more
Editor's Ink: It's All About Market Intelligence
6/20/2012
In the 1983 movie "War Games," starring Matthew Broderick, a giant military supercomputer named "WOPR" - which stands for War Operation Plan Response - sat in an underground facility and strategized about war. Think the aftermarket is any less exciting? more
Nominate Yourself, Someone Else For CPOTY
4/11/2012
It's short for "Counter Professional of the Year," and yes, it's that time again. This year, the award is again sponsored by Affinia, and its brands WIX Filters and Raybestos brakes and chassis. more
Miles Driven Continues To Trend Downward
2/15/2012
Northcoast Research, a Cleveland-based firm that tracks miles driven and presents data about six weeks ahead of the government, isn’t convinced that miles driven will reverse the decline it’s been experiencing. more
Younger People Prefer Smartphones Over Cars?
12/9/2011
It used to be that to stay in touch with friends, teens would drive somewhere to interact with their friends. In-person. more
Todd Carpenter, 2011 Counter Professional of the Year sponsored by Affinia, WIX and Raybestos
10/10/2011
The automotive aftermarket runs through Todd Carpenter’s blood. He got started in the business at age 13, working in his father’s NAPA store in Cambridge, Minn., where he swept floors and put away stock. Eventually, he became a counter prof... more
More Than Pizza Is Being Delivery
8/9/2011
I’ve always marveled at something that a lot of people probably take for granted: home pizza delivery. If you think about it, it’s a beautiful concept: With a phone call or few clicks of a mouse or swipes on a smartphone, a car will ... more












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